"Sorry you feel that way" is not an apology. Here's what a real apology looks like in text — and why most people get it wrong.

Why Most Apologies Fail Over Text Apologies are hard in person. Over text, they're harder. Without tone of voice, eye contact, or body language, even a sincere apology can land as hollow, defensive, or performative. And a bad apology is often worse than no apology at all — it signals that you don't ...